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Please allow 1 - 2 business days for your order to be processed, during high volume periods and sales, dispatch times may vary.

Within the United Kingdom: 

- Standard Shipping: Free - Arrives in approximately 4 - 5 business days
- EXPRESS Shipping - £2.99 - Arrives in approximately 3 - 4 business days
- FULLY Tracked and insured: £4.99 - Arrives in 2 - 3 business days

International Orders:

- Standard International Shipping: Free - Arrives in approximately 7- 10 business days
- GUARANTEED FULLY TRACKED International Shipping  - £4.99 - Arrives in approximately 7 business days

(Business days are Monday-Friday. Public holidays excluded. All delivery timeframes are an estimate only.)

Your order may be subject to customs clearance procedures, which may cause delays beyond the above-mentioned delivery estimates. This may result in your order being rejected at customs. Your order may also be subject to import duties and taxes which are assessed once the shipment reaches your country. ViolaSkin is not responsible for any custom clearance charges or delivery delays; you should contact your local postal provider for more information.

Morning Time:

Step 1: Wash your face and pat dry. 

Step 2: Apply the Vitamin C Serum.

Step 3: Apply Eye Serum around the eye area only. 

Step 4: Apply the Anti Wrinkle Face Cream after steps above. 

Night Time: 

Step 1: Wash your face and pat dry. 

Step 2: Apply the Retinol Serum.

Step 3: Apply Eye Serum around the eye area only. 

Step 4: Apply the Anti Wrinkle Face Cream after steps above. 

We also say to all customers to fit the products into your daily skin care regime the best you can.  

You can order from our www.violaskin.com we offer worldwide shipping!

If your order has gone through you will receive a email confirmation with your order number, once you receive this your order is being processed. 

Once your order have been processed and dispatched from our warehouse you will receive a email letting you know the order has left the warehouse and we will provide you with your tracking number in the email. 

We are sorry to hear this. Once your order has been placed we are unable to manually add the discount. Please note that this discount may be used on your next order.

We cannot cancel orders once they have been processed by our shipping team, so please be sure to review your order before you confirm your purchase! 

If the shipping address is incorrect you need to email us within 30 minutes of placing the order. Please ensure you review your order before confirming your purchase. 
If your order was dispatched to incorrect address as entered in your details, we will need to wait until the order is returned to us before we can process a replacement. We cannot guarantee a return will be received due to local postal procedures.

Please note: Your shipping address must be entered in English.

We accpet all major debit and credit cards, Paypal and Apple Pay. 

We do NOT accept cash on delivery. 

Send us an enquiry via our contact HERE So our customer service team can help you as fast as possible, please include your order number, your full name, shipping address and reason for return/refund.
To be eligible for a return/refund, your item must be returned at the buyers cost. The products must be in unused and in the same condition that you received it. It must also be in the original packaging.
We cannot accept returns/refund on orders that have been used/opened due to hygiene reasons.

Please note: ViolaSkin does not refund shipping charges for returned packages.

Send us an enquiry via our contact us page or email us HERE So our customer service team can help you as fast as possible, please include your order number, your full name, shipping address, image of the product you received  and the packing slip and the issue with your order.

Please message us HERE if you have any other questions and we'll respond within 24 hours.

Please email us HERE and we'll respond within 24 hours.

Please email us HERE  and we'll respond within 24 hours.

If you are located outside of the United Kingdom, you may receive duty charges upon import. Violaskin has no control over these charges - it is entirely up to the local government / border security and customs office.

If you refuse to pay the additional fees at the time of delivery, then your shipment will be returned to us. At that point in time, Violaskin agrees to refund your purchase cost (minus shipping cost to and from your country).

If you refuse to pay tax & duties applied to your order, Fedex will attempt to return your order to ViolaSkin. If successful, a refund will be processed within 14 days of receipt however the cost of return shipping (to and from your country) will be deducted from your refund amount. If you have opened the package then we cannot process a refund.